How do you actually work?
Discovery-first, always. Personas, messaging, channels, and build plans are outputs of discovery, never the starting point. We do not arrive with a template and fill in your name.
Concretely, that means four steps with a deliverable at the end of each: we assess by mapping workflows and interviewing the people doing the work, we prioritize by scoring every opportunity on return, effort, and risk, we implement in weeks rather than quarters against real cases, and we measure against the single number agreed before any of it started.
Governance comes with the work rather than as an upsell. Policy, guardrails, and safe-use standards are part of every build, because governance is not a product anyone shops for, it is a reason to trust the products.